L2 Technical Support Specialist (German Speaker)
isolutions AG
Barcelona
Vollzeit
NEU
Vor 1 Jahr veröffentlicht
Stellenbeschreibung
Do you have a passion for cloud client engineering in the Microsoft environment? Are you curious and do you enjoy inspiring customers with your passion for IT? Then we are looking for you!
In the role of L2 Technical Support Specialist you will take responsibility for connecting customer environments to Microsoft Cloud Services and design together with the team the workplace of the future. At isolutions we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in digital transformation but also to offer our employees a modern workplace and great company culture.
Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.
Aufgaben
Provide 2nd level support acting as the technical expert in the support & operations team
Manage 2nd Level customer issues and problems (Windows 10/11 & Microsoft 365)
Collaborate with our 1st Level Support, DevOps & project squad
Work with 3rd party providers for technical issues or problems
Maintain and monitor the Windows cloud infrastructure for our clients
Anforderungen und Qualifikationen
2+ years of experience in Level 2 Support in the Microsoft environment
Good working know-how of Microsoft 365, Windows10/11 & Microsoft Endpoint Manager (Intune)
A motivated, communicative, and reliable person who likes to take responsibility and feels comfortable in a lively, growing environment
A curious mindset and a passion for technology
The ability to work independently, customer-oriented thinking, and high quality standards
Fluent level of German (C1) and good English skills for internal communication
EU citizenship or Spanish work visa
Rahmenbedingungen und Benefits
Permanent contract. Competitive salary package, plus interesting fringe benefits
Hybrid from Barcelona, with the flexibility to work from home according to your needs
Work and evolve with the latest technologies from the Microsoft ecosystem
Structured career development plan based on your professional goals
Yearly training budget, Microsoft Certifications, and bi-weekly Tech-Lunches
Free language classes
One additional week of vacation for Corporate Social Responsibility
How to find out if this is the next step of your career:
Apply
Discovery call with HR
Interview – video call with Team Lead and Team Member
Final assessment
Annual team event in Switzerland
A dynamic environment and a unique team spirit!
Our commitment: to give you feedback on each step, both in positive and negative cases.
We look forward to getting to know you!
Gehalt