Virtual Customer Success Partner (V-CSP) – Generalist MEE (German speaker)
SAP SE
Barcelona
Vollzeit
ABGELAUFEN
Release Date
Stellenbeschreibung
The SAP Cloud Success organization is aiming to create an industry-leading virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our Virtual Customer Success Partners) to our customers. Virtual CSP’s will use a low touch/virtual engagement approach in order to provide an excellent customer experience across a large portfolio of customers (80-100).
The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.
Aufgaben
Onboard New customers
Conduct virtual onboarding sessions and regular check-ins during the implementation phase
Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices
Assist customers in case of showstoppers and roadblocks
Drive customer adoption and respond to risk scenarios
Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale
Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources
Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices
Act as trusted advisor and be first point of contact for non-technical inquiries
Build and leverage a network of key internal stakeholders from different functions that can support customer success
Analyze and interpreting customer data to prioritize customer engagements
Contribute to improve overall customer satisfaction & accelerate SAP’s reference pipeline
Anforderungen und Qualifikationen
Location: Barcelona
3+ years of experience in a client facing role, managing complex customer relationships, preferably in the Software industry in areas such as Pre-Sales, Customer Engagement, Customer Success Management or Consulting
Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Digital Supply Chain, Human Experience Management, Customer Experience, or Ariba would be a plus
Experience managing high volume of customer engagements
Proven experience working with diverse, cross functional teams, both virtually and globally
Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment
Strong orientation towards teamwork and collaboration
Strong interpersonal skills which aid to build relationships externally and internally
Creative problem solving under pressure when working through customer issues
Excellent listening, written and oral communication skills
Fluency in English and German essential.
Rahmenbedingungen und Benefits
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Gehalt
Über
SAP SE
SAP is a global leader in enterprise software, helping over 400,000 customers drive efficiency and digital transformation. The company fosters a collaborative, inclusive, and flexible culture focused on innovation, continuous learning, and personal growth, while promoting diversity, equal opportunity, and the development of individual talent.
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